Software
Service
- Provide service support within SLA in 24/7 mode
- Advice whenever you need it thanks to the Hotline service
- Train and keep your staff competent to work with our software
- Automatically offer updates and technical support for our products through Subscription
- Monitor and supervise the running of key elements of the systems
Do you have any questions or would you like to cooperate with us?
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What is SLA?
The service support, which is defined by a service level agreement (SLA), serves as comprehensive technical support for the information system, IT infrastructure (web hosting, cloud storage, etc.) or IT services (FTP, email, etc.). ELVAC SOLUTIONS s.r.o. primarily provides this service as the first level of support for delivered IT solutions. The aim of the service is to ensure smooth, reliable and uninterrupted operation of the partner’s IT infrastructure.
What is Hotline?
The service serves as support for end users of software developed by ELVAC SOLUTIONS s.r.o. The essence of its functioning is to provide assistance to the user in solving common or non-standard situations during work with the system or its administration. The subject of the service is therefore to provide guaranteed professional assistance to users of the delivered system. The service therefore creates a single point of contact for all persons of the partner working with the systems of ELVAC SOLUTIONS s.r.o., to whom they can turn.
What is Subscription?
The service serves as a subscription for technical support for ELVAC SOLUTIONS s.r.o. products.
What is Surveillance and Monitoring?
Using the monitoring tool, we can monitor key elements of the system. The service ensures early detection of emerging problems in its operation and allows you to react to problems in a timely manner to prevent any downtime.
Who is the Training for?
The service serves to train the partner’s employees with the systems supplied by ELVAC SOLUTIONS s.r.o., both end users and system administrators. The service therefore accelerates the implementation of a new information system within the partner’s organisation by training the staff.
